1. Information We Collect
We may collect the following types of personal information:
 
a) Information You Provide to Us

• Name and contact details (phone number, email address, mailing address)

• Property address for service delivery

• Payment information (processed securely through third-party payment processors)

• Messages or inquiries submitted through our website contact form

• Scheduling preferences and service requests

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

 

b) Information Collected Automatically

• IP address and browser type

• Pages visited and time spent on our website

• Referring website or search terms used to find us

• Device type and operating system

This information is collected through cookies and similar technologies. You may disable cookies in your browser settings; however, some website features may not function properly as a result.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide customer service

• Schedule, deliver, and invoice landscaping services

• Process payments

• Send service reminders, quotes, or follow-up communications

• Improve our website and services

• Comply with legal obligations

3. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With trusted third-party service providers (e.g., payment processors, scheduling software) who assist us in operating our business, under strict confidentiality agreements

• When required by law, court order, or government authority

• To protect the safety, rights, or property of our company, employees, or clients

 

4. Consent

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this Privacy Policy. Where required, we will obtain your express consent before collecting additional personal information or using it for a new purpose.

You may withdraw your consent at any time by contacting us using the information provided in Section 9, subject to legal or contractual restrictions.

 

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Client records are generally retained for a minimum of seven (7) years for tax and accounting purposes, after which they are securely destroyed.

 

6. Protection of Personal Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, password-protected systems and databases

• Encrypted transmission of sensitive data (SSL/TLS)

• Restricted access to personal information on a need-to-know basis

While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

 

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for basic website functionality

• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  You can control cookie settings through your browser. Please note that disabling certain cookies may affect your experience on our website.

8. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

 

9. Your Rights

Under PIPEDA and BC PIPA, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to any inaccurate or incomplete information

• Withdraw your consent to our use of your personal information (subject to legal exceptions)

• File a complaint with the Office of the Information and Privacy Commissioner for BC (www.oipc.bc.ca)

To exercise any of these rights, please contact us using the information below.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

Goldcrest Landscapes

2165 Oxford Street, Vancouver, BC

Phone: 778.251.3214

Email: rhys@goldcrestlandscapes.ca

Website: www.goldcrestlandscapes.ca

 

We will respond to all privacy-related inquiries within 30 days.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.